Return and Refund Policy

At Thousandtearn, operated by ABEBWE SUCCESS LLC, we want you to be satisfied with every purchase. This policy explains how we accept returns and issue refunds for our garden lights, garden statues, and bird feeders sold within the United States. Please read carefully — we designed these rules to be fair to both customers and to protect delicate outdoor items during transport.

Basic Eligibility

  • We accept returns within 30 days after delivery.
  • Returned items must be unused, in their original packaging, and include all accessories and manuals.
  • Customers are responsible for return shipping costs, unless otherwise instructed (see “Damaged or Defective Items” below).
  • We do not charge a restocking fee.
  • We do not support exchanges. To replace an item, return the original for a refund and place a new order.

How to Start a Return

  1. Email our support team at support@thoushaltearn.com with your order number, the item name, and a brief reason for the return.
  2. Include photos if available (especially for fragile items, glass lanterns, or visible damage).
  3. We will reply with a return authorization and the return mailing address or further instructions. Do not ship items before receiving return instructions.

Return Shipping & Packaging

To protect fragile garden decor (glass lanterns, acrylic feeders, delicate sculptures), please pack items securely—original packaging is preferred. For damage during return transit, we recommend using a carrier with tracking and insurance.

Damaged or Defective Items

If your item arrived damaged or is defective, contact us within 7 days of delivery at support@thoushaltearn.com with photos and your order number. We will:

  • Provide instructions for the fastest resolution.
  • Depending on the case, cover return shipping or approve a refund without requiring a return.

Inspection & Refund Processing

Once we receive and inspect your returned item, refunds will be issued to the original payment method. Refunds are processed within 2 business days of our inspection/approval. Note:

  • Original shipping fees are non-refundable (unless return approved due to damage or error).
  • If returned item is not in original, unused condition (e.g., signs of installation, battery corrosion, or missing parts), we may issue a partial refund or deny the return.
  • For electronic items (e.g., Bird Feeder with Camera 1080P), ensure accessories and original packaging are included—missing components may reduce refund amount.

Special Notes for Product Types

  • Solar Lights & Lanterns: Include solar cells, batteries, and glass. Avoid activating or installing if you intend to return; keep batteries and protective films in place.
  • Glass & Acrylic Bird Feeders: Handle and repack carefully. Breakage after delivery is customer responsibility unless reported on arrival.
  • Statues & Stakes: Remove planted materials and clean before return.

Refund Method & Timeline

Refunds are issued to the original payment method within 2 business days after approval. Bank processing times may vary.

Partial Refunds & Exceptions

Partial refunds may apply if items show signs of use, missing parts, or non-original packaging. Consumable components (e.g., used batteries) are not eligible.

Contact Us

For assistance, contact our support team:

  • Email: support@thoushaltearn.com
  • Phone: +1 (606) 260-6432
  • Customer Service Hours: Monday – Sunday, 9:00 a.m. – 6:00 p.m. MT

This policy is specifically designed for garden décor products, combining practical return rules with protections for fragile and electronic items. If unsure about eligibility, contact support before shipping.